In most parts of central Oklahoma, we can have a crew and equipment on site within two to four hours of your call, depending on where our nearest available rig is staged. For locations in the OKC metro area, response times are often faster. We do not have a guaranteed SLA number we can publish because every emergency is different, but we move fast and we tell you exactly when to expect us when you call.

Yes, absolutely. If you smell gas or suspect an active gas leak, evacuate the area, do not operate any electrical switches, and call 911 and your gas utility provider first. Once the immediate safety situation is being handled by emergency services and the utility provider has isolated the line, that is when you call us to handle the physical repair or bypass boring work needed to restore service.

The more you can tell us the faster we can help. Most useful: the exact address or nearest cross streets, what utility is affected (gas, water, sewer, electric, fiber), what symptoms you are seeing (smell, water pooling, no power, sewage backup), whether a 811 locate was done recently and whether the utility company has been notified. If you do not have all of this information, call anyway. We will walk you through what we need to know.

We work on both. We handle private property service line repairs, failures on commercial lots and industrial properties, as well as work in public streets and right-of-way. Private property work generally requires fewer permits and can begin faster. Public right-of-way work may require utility notification, traffic control planning and in some cases city permits, which we coordinate on your behalf.

Trenchless repair uses horizontal directional drilling to install new pipe or conduit underground without digging a continuous trench. This preserves the surface above the bore path, which is important when the damaged utility runs under a road, driveway, landscaping or structure. Open-cut repair involves excavating along the damaged line and making a direct repair. Open-cut is faster for shallow, accessible failures and is often the right choice in an emergency when every minute counts. We assess the situation and recommend the method that gets your utility restored fastest.

Yes. We have experience working alongside OG&E, ONG, and municipal water and sewer departments across Oklahoma. We understand their specifications and documentation requirements. In many emergency situations we work simultaneously with their crews, with us handling the boring and installation side while their technicians handle the service reconnections and final testing.

Yes. Commercial properties and industrial facilities make up a significant portion of our emergency work. A production facility with a broken water main or a severed fiber line to a data center are exactly the kinds of situations where our rapid response capability delivers real value. We scale crew and equipment to match the scope of the commercial problem.

We provide a written summary of what was found, what method was used, what materials were installed, and the as-built location of any new bore path or repaired section. This documentation is useful for your records, for permit closeout with the city or county, and for your utility provider who may need to update their infrastructure maps.

Yes, and this is actually a scenario where our broad capabilities help significantly. When a single excavation strike damages both a gas line and an electrical conduit, having one contractor who can handle both reduces coordination overhead and gets all utilities restored faster than waiting for two separate specialty contractors. We carry equipment for multiple utility types on our larger emergency rigs.

Yes. Collapsed sewer lines and sewage backups are among the most urgent utility emergencies because of the public health implications. We respond to sewer main collapses, service line failures, and joint failures that cause sewage to surface or back up into structures. We can perform open-cut repairs for collapsed sections and, in appropriate conditions, bore a replacement section using trenchless methods to minimize surface disruption.